Human Capital

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Department Head – Information Technology
Job Purpose

To develop Oman Drydock Company’s (ODC) information technology (IT) strategy and plans and direct related processes, projects and initiatives in order to ensure the strategic and operational technology needs of ODC are identified, developed and implemented and meet short term objectives and long term goals while maintaining appropriate cost structures.


Report to

GM – Finance & Corporate Support


Department

Information Technology (IT)


Key Accountabilities
Strategy:

Contribute to the formulation of the information technology strategy and lead its implementation in line with ODC’s vision, mission, corporate objectives and business plan.
In conjunction with the General Manager Finance and Corporate Support, develop and implement performance metrics in order to ensure that departmental performance is effectively monitored and programs meet procurement and contracts objectives.


Leadership:

Provide overall direction for information technology activities and teams, providing professional advice, ensuring effective implementation of the departmental structure and organisation of resources, and resolving escalated non-routine operational issues in order to meet objectives and targets while satisfying internal customer needs.
Manage information technology staff by overseeing their performance management, recruitment, training and development to ensure high level of engagement and motivated work environment.
Prepare periodical meetings to discuss critical IT issues such as software application and databases which are presented and resolved by top management in order to resolve IT issues and achieve company’s performance.


Budgets:

Oversee the consolidation, recommend the information technology budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance are identified and potential areas of cost reduction or performance improvement opportunities are capitalised upon.


IT Management:

Maintain an organized, stable and secure operating environment for all network, software applications and telecommunication systems used at ODC to meet the business requirements.
Develop Service Level Agreements covering all IT areas and discuss with top management to ensure that IT systems are made available and IT functions are performed timely and in accord with internal standards.
Manage various IT hardware & software projects in all project stages along with the business units in order to approve the functionality and technical specifications provided by the vendors to ensure project objectives are accomplished in a timely and cost effective manner and .achieve an integrated approach within a single network.


IT Infrastructure:

Direct the design and implementation of an appropriate information technology infrastructure in order to support ODC’s strategic and operational IT needs.
Leverage the existing infrastructure in order to meet the changing requirements of ODC as the business continues to grow and develop.
Establish and implement appropriate preventative and responsive IT maintenance plans and procedures to continuously improve the services provided to the business operations, ensuring that appropriate performance measures, monitoring and incident management processes are in place and necessary actions are taken to address any issues.


IT Projects:

Plan and oversee major information technology IT projects and initiatives within the organisation to ensure ODC’s strategic and operational priorities are met and projects are completed successfully within the set timeframe, budget, and relevant policies and guidelines.
Oversee relationships with IT suppliers/vendors and ensure supervision of all external service provider activity to ensure suitable contracts are agreed and they provide a quality service to the organisation.
Ensure effective project management principles and best practices are applied to identify, launch, implement, and monitor IT projects, including software applications and drive quality process initiatives throughout infrastructure project lifecycles.


IT Support:

Ensure an effective information technology support service is in place and running smoothly, in order to provide the organisation with access to required IT services, maintain hardware and software and respond efficiently to issues.
Prioritize planned and unplanned IT requests based on ODC, so as to ensure timely resolution of users.
Collect detailed requirements by providing advice on IT needs comprises of software and hardware to address user’s needs and maximize IT efficiency of ODC.


Business Continuity:

Direct the development and implementation of a business recovery plan to ensure timely and effective restoration of IT services in the event of a disaster.
Establish and maintain the security profiles to ensure that appropriate security access measures and integrity of systems is protected against external threats from virus attacks or IT assets.
Manage the absolute security of sensitive information that is stored on storage devices and security of contingency and disaster recovery sites that are off-site in order to preserve the integrity of all information.


IT Advice:

Provide advice on the evaluation, selection, implementation and maintenance of information systems to ensure appropriate investment in strategic and operational systems.
Direct opportunities for improvement where technology can be introduced/optimised to improve efficiencies, support management decision making and make cost savings.


Liaison:

Ensure liaison and coordination with internal and external parties at appropriate levels to identify, prioritise and implement the information technology needs of ODC.


IT Committees:

Attend relevant information technology committee meetings and workgroups to ensure appropriate representation and follow-up work is completed by the department.


Integrity:

Ensure the security and confidentiality of any proprietary or sensitive information or data in any medium regarding ODC and its staff, ensuring integrity in the work conducted.


IT Expertise:

Remain abreast with latest local, regional, and global IT-related information in order to provide ODC with informed and up-to-date perspectives on information technology trends, issues, and practices and procedures.
Monitor and analyse IT training needs to identify the strengths and weakness for the IT employees and liaise with the HR department to provide appropriate training provision to ensure all IT employees have the required IT user capability.
Participate in the Recruitment and Selection committee to recruit IT employees for the department.
Guide and direct the IT team to ensure any IT issues and network systems are addressed promptly and efficiently in order to achieve the IT objectives and goals.


Change Management:

Manage and oversee change through continuous improvement of information technology systems, processes and practices taking into account departmental strengths and weaknesses, leading practices, changes in industry standards/business environment, and recommend actions.


Policies, Systems, Processes & Procedures:

Develop and oversee the implementation of departmental policies, procedures and controls covering all areas of information technology activities (including ISO processes and standards) so that all relevant procedural/ legislative requirements and standards are fulfilled while delivering quality, cost-effective products/ services in a consistent manner.


Quality, Health, Safety, & Environment:

Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department to guarantee employee safety, delivery of high quality products/ services and a responsible environmental attitude.


Reports:

Ensure that all departmental statistics, analyses and reports are prepared in a timely and accurate manner to meet ODC policies and standards, and department requirements.


Communications & Working Relationships
Internal:

GM - Finance and Corporate Support
Executive Management
Direct reports
Information Technology staff
User departments within ODC
Relevant committees and working groups


External:

Suppliers
Contractors
Consultants
Government authorities
Researchers
Industry organisations


Minimum Qualifications

Bachelor’s Degree in computer science or management information systems or an equivalent qualification.
Preferably MBA or equivalent post-graduate qualification from an internationally recognised business school.


Minimum Experience

12 years experience in information technology, including at least 5 years in positions involving managerial or supervisory responsibilities.
Experience in the ship building/repair or related industry is an advantage.


Job-Specific Knowledge & Skills

Knowledge of ERP, MIS solutions and other business process reengineering systems
Hardware and software systems and programs management skills
Network rollouts and installation management skills
Security and disaster management skills
Email and internet programs management skills
Knowledge of information technology processes and practices
Negotiation skills
Change management skills
Commercial contract management skills
Languages: English and Arabic


Closing Date: 20-Sep-2018


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Department Head- Quality Assurance (QA) and Quality Control (QC)
Job Purpose

To oversee and manage all the quality control and quality assurance activities, documentations and inspections in ODC Facilities. Provide guidance and direction to the team and ensure effective training and development of department personnel in order to ensure that all the types of ODC Projects (ship repairs, conversion, new building, industrial etc.) are managed to ensure compliance as per quality standards of ODC, Classification Rules and Project Specific ones. Manage and ensure compliance of ODC with applicable ISO (International Organisation for Standardisation) standards.


Report to

CEO


Department

QA/QC


Key Accountabilities
Strategy:

Manage the effective cascading of the QA/QC departmental strategy into business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
Track the performance of the department through reviewing relevant reports in order to ensure the performance is as per annual target plan and report actions.
Develop standards for envisaged new streams of businesses as per ODC Business Plan.
Manage Welding Engineering and development of new Welding Procedures and Procedures Qualifications,
Manage Welders Qualification.


Leadership:

Manage QA/QC department staff by overseeing their performance management, recruitment, training and development to ensure high level of engagement and motivated work environment.


Budgets and Plans:

Oversee the consolidation, recommend the QA/QC departmental budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance are identified and potential areas of cost reduction or performance improvement opportunities are capitalised upon.
Develop project specific Quality Documents as per the contractual agreements.
Participate and assist Estimation Department on QA/ QC aspects for bidding new projects of all types.


Cost Management:

Review the expenditure and cost utilisation in the QA/QC department in order to ensure the cost does not exceed the established budget for the department.
Manage CAPEX and OPEX of the QA/ QC Department.


Resources Control:

Oversee the resource control of all sections in the QA/QC department in order to ensure the resources are inspecting the projects effectively for high quality standards.
Oversee the monitoring and control of materials and equipments in the QA/QC department and continuously update the Production Control department in order to highlight any inconsistencies or deviations in the plan well in advance allowing for appropriate plan modifications and action taking.
Oversee and guide the team in identifying future materials and equipment needs of the QA/QC department in order for better planning and budget allocation for the related activities.


Risk Management:

Identify risk management issues related to the QA/QC department and formulate the solution in collaboration with the Section Heads’ in the department in order to mitigate risks for the department.


Quality Control:

Oversee the reviewing and inspection of the production work in ODC in order to ensure compliance with established quality standards of ODC and with ISO Standards.
Works closely with management to improve safety and ensure quality of projects as well as being in charge of incident investigations and follow up action.


QA Activities:

Responsible for service quality for all core business activities, including maintenance, procurement, ship repair and building, and reporting.
Revise/update and approve all operational techniques, activities, work instruction and inspection plans that are used to monitor / fulfil the requirements of the Quality / Safety Management System as and when required.
Review cost control and statistical data, as needed, in support of quality objectives.
Study / analyze customer complaints and nonconformities (if any) raised during internal/external audits in order to initiate the corresponding corrective and/preventive action.
Ensure the issuing of technical documentation and QA certifications for customers, aimed at certifying ODC’s services reliability, safety and guarantee.
Conduct quality checks on all service providers in order to ensure they comply with ODC’s quality standards and requirements.


Inspection Plans:

Oversee the development of inspection plans and review them in collaboration with different section’s in QA/ QC department in order to ensure the development of a comprehensive inspection plan for the team while ensuring coverage of all areas and departments to be inspected.


Progress Updates and Documentation:

Review of Quality Assurance Procedures and develop to suit the business needs. Quality Assurance Procedures shall be clearly demarcated for all Divisions and shall cover all day today activities of ODC.
Review all progress updates, issues, ISO and quality compliance documents in QA/QC department using the agreed format in order to ensure comprehensive and accurate documentation development.
Ensure that all departmental reports are prepared in a timely and accurate manner to meet ODC policies and standards, and department requirements.


Issue Resolution:

Collate all issues/ problems, which are escalated by the Section Heads’ in the QA/QC department and identify resolutions for them in collaboration with the Deputy CEO and owners’ in order to ensure timely actions are taken.
Guide the QA, QC and NDT (Non- destructive Testing) Section Heads and resolve any complex issues, problems or non-compliances to quality standards onboard in order to ensure quick resolution of these issues.


Collaboration:

Collaborate with all internal and external stakeholders as required on matters related to quality assurance and control in order to ensure the highest quality delivery of repair works and other projects of ODC.
Collaborate with the SRM (Ship Repair Management) department on a regular basis in order to inform them about the progress of QA/ QC activities and keep them updated on the overall status.


Change Management:

Manage and oversee change through continuous improvement of departmental systems, processes and practices taking into account international leading practices, changes in international standards and in the business environment, and recommend actions.


Policies, Systems, Processes & Procedures:

Develop and oversee the implementation of departmental policies, procedures and controls covering all areas of department activity so that all relevant procedural/ legislative requirements and standards are fulfilled while delivering a quality, cost-effective product/ service in a consistent manner.


Quality, Health, Safety, & Environment:

Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department to guarantee employee safety, delivery of high quality products/ service and a responsible environmental attitude.


Communications & Working Relationships
Internal:

Production Division
Finance Division
Administration and HR Division
HSSE Division


External:

Owners.


Minimum Qualifications

Bachelor’s Degree in any Engineering field.


Minimum Experience

12 years of relevant experience in QA/QC activities in repair ship yard or new shipbuilding or similar work, including at least 5 years in positions of managerial or supervisory responsibilities.


Job-Specific Knowledge & Skills

Knowledge on ISO standards and requirements
Knowledge on QA/ QC concepts, processes and methods
Communication and interpersonal skills
Project Management skills
Leadership skills
Analytical thinking skills


Closing Date: 20-Sep-2018


Apply Now

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